The KidsVision service will give you three prompts for the correct username and password combination. After the third attempt to login, a warning message will appear that you do not have access to this area. KidsVision technicians can verify that your username has been approved, however, they cannot change your username, password, or alter your room level permissions. You should contact a Jupiter Administrator if you need to reset your username, password, or change the rooms that you are able to view.
If you are ABLE to login to our secure childcare camera area, but need further technical assistance, you should contact KidsVision toll free at 1.888.Kids.Vsn (888.543.7876). Submit your online support request form , or email KidsVision at support@kidsvision.com. A KidsVision support techncian will promptly respond to any technical support questions you have. Please note that KidsVision technicians can verify that your username has been approved, however, they cannot change your username, password, or change the cameras that you can view. You should contact The Jupiter School's Administrator if you need to change the rooms that you can access.